UPS - Lost Jewelry Case

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Thuc of Santa Clara, TX
I had a special, highly unique engagement ring designed in Hong Kong. It was hand-carried by the jeweler to Dallas where a diamond was mounted. I was flying from Santa Clara to meet my soon-to-be fiancé in DC for a romantic vacation and wanted to have the jeweler bring the $15K ring. However, I was convinced otherwise.

I was very hesitant at first, but UPS and the jeweler assured me that it could be sent with insurance and electronic tracking and that the UPS overnight service was excellent. My agreement to this proposal was the biggest mistake that I had ever made. The morning that I arrived in DC, the ring was guaranteed to arrive at my hotel by 10:30 AM. I waited patiently, but it never arrived. UPS said that they changed the commit date to the following day. I was concerned, but said, "no problem".

The next day was a total disaster. The ring never arrived, and I spent the next two days of my vacation talking with UPS "security" who repeatedly informed me that it was missing or potentially stolen from their facility ... and that they are looking into the matter. A very romantic symbol and precious moment was stolen from me and my fiancé. The vacation was ruined, and we spent the entire time worrying about the ring.

In my conversation with UPS security, I asked, "what are you going to do?". The response was, "we're calling all the places that it was last tracked, and making sure that it wasn't lost." Apparently, the sophisticated tracking system that UPS utilizes only detects what facility had last scanned the package, but not necessarily who could have walked off with it. As of today, the jeweler is still working with UPS to recover the "insured" items. Who knows when they'll get their money!

My fiancé and I will never be able to recover from that weekend ... and we certainly will never use UPS for personal or professional purposes again. Economic consequences ... 6 months worth of planning and searching and designing the perfect ring was lost. $15K physical valuable property was lost or stolen, not to mention all the money invested to get the ring made and brought to the US.

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