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Consumer Complaints & Scams

Elsarings.com doesn't deliver on custom sapphire ring

Complaint: I bought myself a beautiful sapphire several years ago and finally had the money to have it set. I contacted a few different jewelers and chose one based on price and also whoever contacted me back. A few never got in touch with me.

Anyway i decided to go with Elsarings.com. They claim to really care about quality. Well when I got the finished ring not only was the sapphire bezel set when I had asked for prongs but the halo of diamonds was set really badly and cooked.

She ( Elsa herself) refused to admit she was wrong for bezel setting the stone but agreed to fix the diamonds. The diamonds were straightened out mostly and at that point I just wanted to wear my ring and so I left things at that. Now two months later the sapphire is loose! I have contacted her and she says I can send it to her and she will "look at it". I'm furious, I paid good money and deserve a good ring. I'll see what happens but am ready to call the better business bureau if i need to.

Answer: We suggest that you find another local jeweler recommended through relatives or friends and have the ring fixed. We do not suggest going back to the same location, as it seems only more damage can be done to your ring; not to mention the fact that many untrustworthy jewelers will do a "bait and switch" on unsuspecting customers, replacing your original gemstone with another less valuable one. This occurs most often with diamonds, but it has been known to happen with other gemstones as well. You can contact the Better Business Bureau and lodge a complaint, and remember, if you used a credit card, you can always dispute the charges with your credit card company!

While you're at it, why not ask for references? Any reputable company will be able to provide a business reference to prove that they're on the up and up. Always get certificates for any gems you purchase (most places do not provide certificates for diamonds under 1 Carat), and always make sure your jeweler gets his or her supply from a US Certified Sightholder such as Stuller. If they get nervous when presented with too many questions, so should you. Buying jewelry is a big investment, and you should educate yourself before making any commitments.

This will narrow things down for you. Find out where your local jeweler gets their diamonds, gemstones and other jewelry supplies from, and research them. If the people they're buying from aren't reputable, chances are, neither are they. If they won't tell you, don't buy from them, it's as simple as that. There's plenty of competition out there, and plenty of reputable places that are willing to divulge this information.

Breaking News    Saturday, July 31, 2010

Jewelers sweat a 'Blood Diamond' holiday
source
As U.S. jewelry merchants see it, "Blood Diamond" could mean a blue Christmas.

"It's a tough movie ... it will raise a lot of questions," Tiffany CEO Michael Kowalski told analysts last week at the Goldman Sachs retail conference in New York

Have a complaint, story or article that you would like featured on JewelryFacts? Submit it here!

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JEWELRY HEADLINES

Saturday, July 31, 2010

Is Jacob the Jeweler Jacob the Money Launderer? Jacob the Jeweler was Arrested on Money Laundering Charges

Zales threatening to sue BoycottZales.com for publishing the truth

Consumer Complaints: Blue Niles Break Half-Price Promises

Ebay users fed up with fakes

Stores to stop selling jewelry with toxic lead

ShopNBC jewelry Scams and consumer complaints

 LATEST JEWELRY CUSTOMER COMPLAINTS

Elsarings.com doesn't deliver on custom sapphire ring
I bought myself a beautiful sapphire several years ago and finally had the money to have it set. I contacted a few different jewelers and chose one based on price and also whoever contacted me back. ...

Consumer Complaints: Amazon.com uses shady practices with it's own sellers
I'm not going to use my real email address as we all know what happens to sellers who speak the "truth" about Amazon selling. They get canned. ....

Consumer Complaints: Blue Niles Break Half-Price Promises
Dollsome reader Paige C. writes in about the tragic mislaying of one of her Blue Nile earrings. It is rather predictably followed by a smattering of appalling customer service on Blue Nile’s part after they promise (then deny) her a half-priced replacement

Complaints about Zales Jewelry - Customers being ripped off
Christmas 2000, my husband bought me a heart-shaped diamond necklace from Zales Jewelry located at the Southern Hills Mall in Sioux City, Iowa at a cost of $212.96. Just before Christmas 2001, I noticed that two of the diamonds were missing, so I took it back to the mall store to be repaired. That was the last time I saw it!!

ShopNBC jewelry Scams and consumer complaints
Mary of Spring Hill, FL, purchased $10,000+ in jewelry from Shop NBC only to find that many of the pieces were not as described. The diamonds were not the quality as stated on the site and by host. Major stones were cracked, broken and even missing when they arrived.

Ebay users fed up with fakes
Rogers thought she had snagged a great deal on Ebay. But when the jewelry arrived from a seller in Rhode Island, her well-trained eye told her all the pieces were knockoffs.

UPS - Lost Jewelry Case
UPS loses $15,000 Diamond Ring and leaves customer empty handed.

Chicago Jeweler Accused of "Cyber-Squatting"
With the online Christmas shopping season in full swing, Illinois Attorney General Lisa Madigan is suing a Chicago area jewelry store that she says unfairly took business away from its competitors and deceived online shoppers by using copycat Web addresses to redirect consumers from their intended Internet destinations.

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